Frequently Asked Questions

Nearly everything. Products, packaging, colors, crinkle paper, notecards — the whole thing is built around your brand and your recipients. We can source from minority-owned businesses, work around dietary restrictions, or accommodate specific product preferences.

For larger orders, we can go further: custom candle scents, products manufactured in your brand colors, or luxury brand collaborations. The main variable is budget, not creativity.

Almost anything can go in a gift box. During our discovery conversation, we'll identify any must-have or must-avoid products before we start designing. From there, we curate a selection based on your goals, budget, and recipients, and present it for your approval before anything moves forward.

One note on alcohol: we generally recommend against it unless you're confident your recipients will appreciate it. Shipping restrictions aside, alcohol can be a poor fit for personal, cultural, or religious reasons. A mocktail-possible themed box tends to land better across a broader audience.

Our minimum is $3,000 total spend per custom design, with a minimum of $60 per gift. Shipping and sales tax are not included in that figure.

Yes. Between our in-house production team and fulfillment partner, we can assemble 5,000 or more gift boxes per day once inventory and packaging are on hand. We work with orders of all sizes.

We can turn around custom orders in as little as two weeks, but we recommend planning for four to five weeks for a smooth process. Larger orders or custom-manufactured products may require more time.

For year-end gifting, especially high-volume orders, earlier is always better. For the best product availability, we recommend confirming orders by early October.

Here's a general timeline once you've decided to move forward and a retainer is in place:

• Design Concept Draft: 1 to 3 business days
• Revisions and Packaging Design: 2 to 5 business days
• Inventory and Packaging Procurement: 1 to 2 weeks
• Assembly and Shipping: 1 to 2 weeks

These timelines depend on timely feedback, approvals, and shipping address collection. Have a tight deadline? Let us know and we'll tell you honestly what's possible.

Within one to three business days after our discovery conversation, once the retainer agreement and fee are in place.

We'll send an invoice and contract covering the project details and payment terms. Once both are signed and the invoice is paid, we order products and packaging, set up your gifting portal if needed, and manage the project from there.

If your team handles packaging design, we'll provide templates. If not, just send us your logo and brand files and we'll handle it. After that, the main thing we'll need from you is shipping addresses.

Two rounds of revisions are included at no charge. Our discovery process is thorough enough that most projects wrap within those two rounds. If we're still not aligned after the second round, we'll schedule a call to sort out what we missed before continuing. Any revisions beyond round two are billed at $100 each.

Both are included in our service by default. If you'd prefer to write the message yourself or have your team handle the packaging design, we'll provide the templates you need.

Standard custom-branded packaging design is included and covers most needs. For more complex design work or custom graphics, additional services are available at $75 per hour. Everything is scoped and agreed upon before the contract is signed.

Our minimum is $60 per gift, and we design to whatever budget you're working with. Most clients land between $100 and $200 per gift, though we work above and below that range regularly. Regardless of budget, the goal is always high-perceived value through strong product selection and packaging.

Yes. We require a non-refundable $350 design services retainer per design, which is credited in full toward your order. This reserves our design team's time and is required before we begin any concept work.

No hidden fees. Our pricing covers creative design, product sourcing, packaging, fulfillment labor, and access to our gifting platform. The only additional costs are shipping and sales tax for NC billing addresses.

We typically require full payment upfront before ordering products or packaging. In some cases, net terms are available, with a minimum non-refundable deposit of 65% required before we purchase inventory.

We handle everything. For event shipments going to a single location, we coordinate directly with the venue. For individual shipments, we provide a simple web-based template for entering recipient details, or we can collect addresses on your behalf through our platform.

Yes. For clients who need gifts distributed over time or on an ongoing basis rather than all at once, we offer warehousing and on-demand fulfillment so your gifts are ready to ship whenever you need them.

Anywhere served by UPS, FedEx, or USPS. We handle all customs documentation for international shipments at no additional charge.

When possible, we offer flat-rate shipping based on weight and average destination, typically around $15.95 per gift. Shipping is usually invoiced alongside your gift boxes after the design is approved.

If you prefer to be invoiced after the gifts ship, we require a 10% deposit of the total gift box cost upfront, with the remaining balance invoiced once shipments go out. Shipping generally runs between 10 and 20% of the gift box cost depending on weight.

Most UPS Ground shipments within the continental US arrive within three to five days from our Raleigh facility. Alaska, Hawaii, and international destinations will take longer. Expedited options are available and can be quoted on request.

We offer two options. The first is a web-based template your team uses to upload recipient information. We can also manage internal address collection across your organization and control how many gifts each team member is authorized to send.

The second option is a branded landing page where recipients submit their own address and, if applicable, select personalization preferences like colors or product options.

Yes. All shipments are trackable through our platform, and tracking numbers are also available through the address template used for recipient details. Both can be exported to Excel.

We keep extra inventory and packaging on hand specifically for this reason. Replacements are prioritized and reshipped using the original shipping method at no cost to you. Expedited reshipment is available for an additional charge.

Up to three individual reshipments per order are covered at no charge. Beyond three, a $15 repackaging fee applies plus postage.